Tutorial

DIY Instructions:

Step 1: Prepare Your Space

Lay out the wax table cloth and prepare the paint for mixing. Put on the included gloves and apron.

Step 2: Paint the Crevices

Begin dabbing paint on the neck, inner arms, legs, and joints to ensure full coverage.

Step 3: Mix and Drip the Paint

Swirl your colors in the included cup and drizzle over the Moshi Bear to achieve your desired look and design. Do not stir the paint if you would like a marbling effect. Hold your Moshi Bear at a near 180-degree angle while pouring the paint.

Step 4: Cover the Ears

We recommend covering the ears last by using a spoon to drizzle more paint over the ears for full coverage.

Step 5: Set and Dry

All done! Check to see that your Moshi Bear is completely covered and leave it for 24-48 hours to dry. Dry your Moshi Bear on an unpainted area of the wax table cloth so the feet do not puddle with paint as it may dry together.

Have a Question?

Please read over the FAQ's below. If you can't find the answer you're looking for our email is at the bottom of this page.

My Moshi Bear

When you purchase the Moshi Bear, you'll also select 3 paint colors.

The paint should be layered and mixed in the cup provided, then poured over your bear. You can also choose not to mix the paint for a marbling effect.

We also provide a handy paint brush for any smaller parts you may have missed.

Once fully coated, let your bear stand to dry for a day. Then place the bear on its back and give it another day for its feet to dry.

Remember to have fun and experiment - there is no right or wrong way to design your bear :)

We suggest picking your 3 favourite colors!

However, if you're looking for some inspiration we have a few example color combinations the Moshi Bear product page.

We suggest leaving your bear upright for 1 day and then laying it down for another 1 days to let the bottom of the bear's feet dry.

So in total you should expect 2 days.

We suggest layering your three paints ontop of eachother inside of the plastic cup provided.

Then hold the bear at at a 45 degree angle and slowly pour the paint over the bear.

Pro-Tip: Start at the head and move down the front of the body, then repeat on the back side.

Inside your package is:

1x Moshi Bear

3x Colored Paints (chosen by you)

1x Paint Brush (for touch ups)

1x Protective Gloves

1x Apron

Shipping and Delivery

As soon as your order is placed, our warehouse staff get to work, and will ship your order order within 24-72 hours.

We recommend using our express shipping service for us to rush your order to you.

You'll then recieve your cute Moshi Bear within 15-20 business days.

Once your order has been shipped, you'll recieve a Tracking Number and a link.

Anytime you're curious as to where your cute bear is click the link for live tracking :)

If you haven't recieved the shipping confirmation email, please give it 2-3 days business days as sometimes
our warehouse team haven't been able to process the order yet.

Don't panic, we're here to help. If you haven't recived your order shipping confirmation email, please give it 2-3 business days as sometimes our warehouse team haven't been able to process the order yet.

If you have recieved your order confirmation, and the tracking is not updating, then please allow 30 days before contacting us.

Sometimes packages can be stuck or randomly selected for inspection, which could delay delivery.

As soon as you realize, please email us immediately.

If your Moshi Bear hasn't been shipped, then we can still change it for you :)

Yes, we're a global company that can deliver worldwide. Simply add your address and we'll express your Moshi Bear to you.

Returns and Exchanges

We do offer returns for 30 days after the item reaches its destination.

However, not all items are eligible.

Any exclusions will be mentioned on product pages and/or at checkout.

To be eligible for a return:

1. Item(s) have to be initiated for return within 30 days of delivery or receiving of order.
2. Item(s) were not marked 'Final Sale' or 'Non-Returnable' at the time of purchase, unless faulty.
3. Item(s) must be in original packaging, which also must be in original condition.

This includes any tags, cards, or wrapping. You will be asked to provide a photo of the item you want to send back so we can assess the condition.

Contact support@moshibears.co with your order details to begin the returns process.

We understand that life can be busy, therefore we give you a full 30-days to initate a return.

But make sure that the all items are in mint condition, with all paints sealed.

Yes, as soon as we've received your order we can initiate the refund and your money returned to you.

Yes, if you not happy with your Moshi Bear then you can return them within 30 days and change them.

You can exchange the paint and size of Moshi Bear.

Just send us a message at support@moshibears.co.

Payments

Your security and privacy is our highest priority at Moshi Bears. We use Shopify Payments which is an extremely secure and encrypted payment system designed to protect customers and also hold merchants accountable.

We accept the standard payment methods, such as credit cards (Visa/Mastercard/American Express) as well as debit cards. We also offer GooglePay and ApplePay too!

Discount codes make online shopping way more fun! If you have a discount code you're excited to use, simply head to our checkout page. There will be a box for you to enter your discount code in - make sure your click 'Apply' and you see how much you saved with the discount code.

If you forgot to use your discount code and already made a purchase, don't worry! Simply email our lovely Moshi Bears team at support@moshibears.co and we will be happy to correct this issue for you.

All pricing for our store is listed in United States Dollars (USD).

Contact Us

Something bugging you about your order? Don't worry, our friendly Moshi team is here to save the day!

Please contact us at support@moshibears.co with details about the issue. We also request that you include photos so we can help figure out what happened.

Don't worry! We understand that things change in the blink of an eye. Please email us immediately with the subject line 'CHANGE' or 'CANCEL' and we will do whatever we can to help you. If your order has already left our fulfillment center, you will need to go through our returns process.

We do our absolute best to get your order to you quickly. This means your order may already be processed before we get the chance to change the item. We cannot guarantee a change of order after the order is placed so please select your products carefully.

Although we'd love to FaceTime with each and every one of you, this would be impossible. The best way to reach us is through email at support@moshibears.co.

This allows us to keep a paper trail for our conversation so we can always remember what you need help with. Please be patient after you send your inquiry. We will work as quickly as possible to get back to you.

We strive to improve in any way possible and would love to hear your feedback. We also love seeing pictures with your room transformation before and after your Moshi Bear. If you have any feedback for us, please send us a message at support@moshibears.co

Our Moshi Bear HQ is located near Albany, NY. However, we have multiple fulfilment centers across the globe due to our worldwide audience. Our goal is to get your items delivered as fast as possible.

*Please note: Our Moshi Bears HQ is not a retail store and we don't hold any stock there. We are also unable to offer collection at any of our fulfillment centers. For bulk orders, please contact support@moshibears.co

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